The starting point is that there ought not to be any damage to the reputation of a Respondent where the grievance is not upheld; it has been established that there is…
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Conflict Management Plus Limited
After 30 years of studying conflict and conflict resolution, the world has never been a more worrying place than now, Prof Randall Peterson at London Business School has said. Because…
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“I hope you get cancer and die,” said a customer to staff in a convenience store. They’d just been told an item was out of stock. This is one of…
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HR guru Henry Mintzberg tells the story of how his daughter had once left him a puzzling note about her shoes: “Souls need fixing”. The simple misspelling was a reminder…
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Employers should be looking again at the grievance and complaint standards they have in place, making sure they are watertight, and provide the alternative to a slide into conflict and…
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When tensions arise at work, the first thing many of us do is avoid it. We imagine that there is a pain-free way through this. Yet, if we avoid conflict…
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We are excited to share details of a recent collaboration with London FA to create and deliver specific conflict management training for match officials. We were delighted to be asked by London…
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If you talk about the need for better communications within an organisation, most employees will now think of a screen. Older employees will see a face. With an ageing workforce…
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‘Banter’ cases continue to be relatively common at Employment Tribunals. There were 66 in the past year where the defence was that the jokes involved were “friendly banter” and not…
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It is common for delegates attending our 6 day ILM Recognised Professional Workplace Mediator training, to arrive thinking it is going to be easier to learn to mediate than it…
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