Employers should be looking again at the grievance and complaint standards they have in place, making sure they are watertight, and provide the alternative to a slide into conflict and…

When tensions arise at work, the first thing many of us do is avoid it. We imagine that there is a pain-free way through this. Yet, if we avoid conflict…

If you talk about the need for better communications within an organisation, most employees will now think of a screen. Older employees will see a face. With an ageing workforce…

‘Banter’ cases continue to be relatively common at Employment Tribunals. There were 66 in the past year where the defence was that the jokes involved were “friendly banter” and not…

It is common for delegates attending our 6 day ILM Recognised Professional Workplace Mediator training, to arrive thinking it is going to be easier to learn to mediate than it…

Everyone involved with the higher education (HE) sector in England will welcome the arrival of the Office for Students’ (OfS) forthcoming guidelines on dealing with cases of harassment and sexual…

There’s a lot of hot air talked about mediation, so I thought I’d go back to basics and look the Advantages and Disadvantages straight in the eye. Here goes! Advantages Cost…

Most employers see the damage that conflict does to productivity and recognise the value of mediation. Yet far more people and organisations are in favour of mediation than use it.…

The context is obviously what matters, and in this case, involving staff at Cambridgeshire County Council, the male manager had made a series of remarks about “that woman”, about her…