Learning

Aug 10

How to Handle Discrimination Complaints in the Workplace

By cmpsolutions1 Learning

Take every discrimination complaint seriously the moment it is raised, whether it arrives as an offhand comment or a formal grievance. How it is handled in the first few days shapes whether…

Aug 10

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Workplace Mediation vs Arbitration: Which Is Right for Your Organisation?

By cmpsolutions1 Learning

Mediation and arbitration answer different questions. Mediation helps two people rebuild a working relationship through a voluntary process with no imposed outcome. Arbitration produces a binding decision from an independent…

Jul 14

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The Ultimate Guide to Conflict Resolution at Work (2026)

By cmpsolutions1 Learning

A practical framework for HR and people leaders: when to step in informally, when to mediate, and when to call in an independent investigator. Most workplace conflict resolves fastest through…

May 08

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Independent Workplace Investigations: Taking the Bias Out

By cmpsolutions1 Learning

At a glance: When a complaint is investigated internally, the people doing the investigating often know the people involved. That matters more than most organisations admit. Unconscious bias does not…

Apr 13

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When to Investigate Bullying at Work

By cmpsolutions1 Learning

Allegations of bullying and harassment rarely present themselves in a fully formed or easily categorised way, and in most organisations they tend to emerge gradually through a series of concerns,…

Mar 16

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Why Getting Conflict Resolution Right in Higher Education is So Important

By cmpsolutions1 Learning, Webinar

Higher education institutions operate under intense scrutiny and complex legal frameworks. Allegations of harassment, misconduct, and discrimination present risks that extend beyond operational disruption to long-term reputational damage affecting recruitment,…

Feb 15

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When Should an Employer Commission an Independent Investigation?

By cmpsolutions1 Learning

For many organisations, commissioning an independent investigation feels like a major escalation. It is often treated as a last resort, reserved for high-risk cases or situations where internal processes have…

Jan 26

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Why Conflict Resolution Is a Strategic Investment

By cmpsolutions1 Learning

Workplace conflict is often treated as an operational inconvenience, something to be managed once it becomes visible or unavoidable. In practice, it is one of the most predictable and preventable…

Jan 13

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Mediation or Investigation: How Employers Decide the Right Response

By cmpsolutions1 Learning

For many employers, the most consequential decision in a workplace conflict is not the outcome of the process but the choice of process itself. Whether an issue is directed towards…

Dec 23

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What Is Workplace Mediation, and When Should You Use It?

By cmpsolutions1 Learning

Workplace mediation is often described in deceptively simple terms, as a voluntary and confidential process in which an impartial third party supports individuals in conflict to reach a mutually acceptable…