If you’re investigating a complaint, then use neutral questions. Neutral questions do not suggest value judgements or interpretations.  You know an unneutral question when you’re asked one, because it probably makes…

The music industry is the latest to be exposed as being like a “boys’ club”, where an imbalance in power has led to serious issues for women. Usually self-employed, female…

We all think we’re self-aware. Especially when it comes to the workplace, with all the emphasis on individuals and their performance and impact. The more senior and experienced people are,…

A rising number of employment tribunal cases are citing the impact of menopause as a contributing factor. Meanwhile, the Equality and Human Rights Commission has made it clear that when…

Sickness absence has reached a 10 year high in the UK: employees took an average of 7.8 days of sick leave in the last year — and that’s an increase…

Research among HR and C-suite executives has flagged worries about how employee relations are managed — or as the study has suggested, not really managed at all. 40% of the…

The starting point is that there ought not to be any damage to the reputation of a Respondent where the grievance is not upheld; it has been established that there is…

After 30 years of studying conflict and conflict resolution, the world has never been a more worrying place than now, Prof Randall Peterson at London Business School has said. Because…

“I hope you get cancer and die,” said a customer to staff in a convenience store. They’d just been told an item was out of stock. This is one of…

HR guru Henry Mintzberg tells the story of how his daughter had once left him a puzzling note about her shoes: “Souls need fixing”. The simple misspelling was a reminder…