Workplace Mediation Training Delivered by Expert Practitioners

As the UK’s leading provider of mediation training, we fully understand the principles of mediation and its value in the workplace. Resolving conflicts quickly between colleagues can prevent issues from escalating and enhance overall workplace harmony. Our mediation training provides a comprehensive understanding of the principles of mediation and develops the mediator skills needed to resolve conflicts effectively.

A Wide Range of Programmes to Match Your Unique Needs

CMP offers a range of workplace mediation training courses, all designed to suit your organisation’s specific needs. Whether you are just starting out or looking to develop advanced skills, we offer a variety of options, from introductory workshops to accredited, advanced mediation programmes. All CMP trainers are practising mediators with extensive experience in the field, ensuring you receive practical, real-world insights throughout your training.

Introductory Level Courses and Workshops

Our introductory mediation courses provide a thorough introduction to mediation skills and the mediation process. These workshops allow trainees to learn basic mediation techniques, apply them within their organisation, and understand the potential benefits of mediation as a conflict resolution tool.

• Learn the fundamentals of mediation and conflict resolution

• Understand how to use mediation to resolve disputes effectively

• Encourage participation and cooperation among team members

ILM-Recognised Mediation Awards

CMP is an ILM-Recognised provider of mediation training. Our Professional Workplace Mediator courses are registered with the Civil Mediation Council and the College of Mediators, ensuring the highest quality of training. Successful delegates will receive “Trained/Qualified Mediator Status,” providing formal recognition of their skills and competency.

Mediator Development Courses

For experienced mediators, we offer advanced mediation skills training courses designed to build on existing knowledge. These courses focus on more complex situations, helping mediators develop the skills necessary to handle intricate disputes effectively. Whether you are working with difficult cases or managing team conflicts, these courses will help refine your practice.

Why Undertake Mediation Skills Development with CMP?

CMP was one of the pioneers of workplace mediation skills and conflict management. Over the last two decades, we have trained more than 5000 workplace mediators, averaging more than 200 per year. Our mission is to help businesses improve performance by better managing workplace conflict. Mediation is a proactive approach that helps prevent disputes from escalating into formal resolution procedures.

We are active members of relevant industry bodies, and our mediation training is accredited by the College of Mediators and the Institute of Leadership and Management (ILM). We have also been an Investor in People since 2000. CMP takes the time to understand your organisation and tailors the training to fit your needs.

Our trainers have at least 10 years of professional mediation experience and are highly skilled in delivering effective training. No question is too difficult for our experts, and every aspect of mediation practice is covered during our programmes.

To ensure continued success, we offer 12 months of telephone and email support at no additional cost, allowing trainees to seek guidance when challenges arise during their mediation practice.

Introductory Level Mediator Training Courses and Workshops

Our Introduction to Mediation workshops range from 2 hours to a full day. Trainees will learn when and how to use mediation effectively in the workplace, practice key skills for conflict management, and explore the benefits and risks of mediation.

We also offer a Mediation for Managers training course, recognising the importance of managerial mediation skills. This course supports managers in stepping in early when conflicts arise, equipping them with mediation skills to resolve disputes before they escalate.

ILM-Accredited Workplace Mediation Training Courses

Our flagship ILM-Recognised Professional Workplace Mediator training course is a comprehensive 6-day programme, available as an in-house course for groups of 4 delegates or more. This course provides delegates with all the necessary skills to mediate formal disputes and manage cases within the workplace.

During this course, participants will:

• Develop a theoretical understanding of mediation principles

• Practice essential mediation skills

• Learn to adapt mediation approaches to individual differences

• Receive personalised coaching, mentoring, and feedback

Mediator Development Courses

For experienced mediators looking to deepen their skills, we offer Advanced Mediation Skills Training. This course focuses on handling complex, positional, and challenging conflicts, allowing mediators to refine their skills and become more effective in their practice.

We also offer specialised mediation training for unique situations, including mediations involving individuals with mental health issues, disabilities, or union presence. Our courses also support mediators working in educational settings or with individuals facing homelessness.

Get in touch to find out more about our workplace mediation training courses and how we can help you develop the skills needed to prevent workplace conflict from escalating.