An operation built around CMP’s cadre of select mediators, accredited and ILM-recognised training, and pioneering work on best practice standards;
You’re building internal capability through training & development
Strengthen your internal capabilities through training and development
We’re an expert consultancy: we listen to your particular situation, understand the context and take on the role of trusted advisor.
CMP’s range of experience and tried-and-tested offerings means we design bespoke training and development solutions. We continually develop offerings in line with best practice standards.
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An approach might include:
Training and support for HR, ER, team managers
To best manage formal processes in line with best practice and professional standards, including running hearings and investigations and coping with sensitive and complex conflict situations;
Behavioural change programmes
That cover issues such as improving levels of psychological safety, handling difficult conversations and issues such as bullying and harassment, developing ‘Conversational Integrity’ (key skills such as active listening, empathy and self-awareness), and dealing with organisational change;
Specialist resolution skills
Including the use of neutral assessments (an informal process to better understand team member experiences and dynamics, and to identify core issues and practical solutions); and equipping managers to act as early resolution advisors, defusing tensions through an informal approach;
Taking a new approach to the Equality, Diversity and Inclusion Agenda
By learning to harness the differences — in personalities, attitudes and approaches — that underpin most tensions and conflicts in workplaces; seeing differences as a source of positive challenge, learning and innovation among employees;
Providing conflict coaching for individuals or Senior Management Teams
One-to-one advice and personal support to develop resilience and higher-level skills and thinking when it comes to dealing with conflict and ensuring positive outcomes.
Available courses
Developing mediators and investigators for fair workplace outcomes.
Professional Workplace Mediator (PWM)
Our ILM-recognised mediation training equips participants with the skills to resolve workplace conflict and rebuild trust between colleagues. Delegates are assessed through role plays, exercises, and a written pack, ensuring only those who demonstrate safe, effective practice achieve certification. Delivered by practising mediators, the course meets Civil Mediation Council and College of Mediators standards and includes a focus on diversity-related disputes.
- 13th-15th January and 20th-22nd January 2026
- 14th-16th April and 21st-23rd April 2026
- 30th June-2nd July and 7th-9th July 2026
Professional Workplace Investigator (PWI)
This course provides the UK’s most comprehensive training for investigators, equipping them to run fair, consistent and robust investigations in line with CMP’s best-practice standards. Delegates gain the skills to analyse complex cases, produce high-quality reports, and manage sensitive issues effectively.
- 11th-13th and 18th-20th November 2025 (Limited Availability)
- 3rd-5th and 10th-12th February 2026
- May – Dates TBC
