An operation built around CMP’s cadre of select mediators, accredited and ILM-recognised training, and pioneering work on best practice standards;

To best manage formal processes in line with best practice and professional standards, including running hearings and investigations and coping with sensitive and complex conflict situations;

That cover issues such as improving levels of psychological safety, handling difficult conversations and issues such as bullying and harassment, developing ‘Conversational Integrity’ (key skills such as active listening, empathy and self-awareness), and dealing with organisational change;

Including the use of neutral assessments (an informal process to better understand team member experiences and dynamics, and to identify core issues and practical solutions); and equipping managers to act as early resolution advisors, defusing tensions through an informal approach;

By learning to harness the differences — in personalities, attitudes and approaches — that underpin most tensions and conflicts in workplaces; seeing differences as a source of positive challenge, learning and innovation among employees;

One-to-one advice and personal support to develop resilience and higher-level skills and thinking when it comes to dealing with conflict and ensuring positive outcomes.