An operation built around CMP’s cadre of select mediators, accredited and ILM-recognised training, and pioneering work on best practice standards;
You’re building internal capability through training & development
Strengthen your internal capabilities through training and development
We’re an expert consultancy: we listen to your particular situation, understand the context and take on the role of trusted advisor.
CMP’s range of experience and tried-and-tested offerings means we design bespoke training and development solutions. We continually develop offerings in line with best practice standards.
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An approach might include:
Training and support for HR, ER, team managers
To best manage formal processes in line with best practice and professional standards, including running hearings and investigations and coping with sensitive and complex conflict situations;
Workplace culture training
CMP delivers practical training that helps organisations build healthier and more accountable workplace cultures. Our facilitators focus on real examples and clear actions so teams understand what good culture looks like and how to uphold it. Sessions are tailored to each organisation so the learning feels relevant and immediately usable;
Behavioural change programmes
That cover issues such as improving levels of psychological safety, handling difficult conversations and issues such as bullying and harassment, developing ‘Conversational Integrity’ (key skills such as active listening, empathy and self-awareness), and dealing with organisational change;
Specialist resolution skills
Including the use of neutral assessments (an informal process to better understand team member experiences and dynamics, and to identify core issues and practical solutions); and equipping managers to act as early resolution advisors, defusing tensions through an informal approach;
Taking a new approach to the Equality, Diversity and Inclusion Agenda
By learning to harness the differences — in personalities, attitudes and approaches — that underpin most tensions and conflicts in workplaces; seeing differences as a source of positive challenge, learning and innovation among employees;
Providing conflict coaching for individuals or Senior Management Teams
One-to-one advice and personal support to develop resilience and higher-level skills and thinking when it comes to dealing with conflict and ensuring positive outcomes.
Available courses
Developing mediators and investigators for fair workplace outcomes.
Professional Workplace Mediator (PWM)
Our ILM-recognised mediation training equips participants with the skills to resolve workplace conflict and rebuild trust between colleagues. Delegates are assessed through role plays, exercises, and a written pack, ensuring only those who demonstrate safe, effective practice achieve certification. Delivered by practising mediators, the course meets Civil Mediation Council and College of Mediators standards and includes a focus on diversity-related disputes.
- April 14th-16th and 21st-23rd 2026
- June 30th – July 2nd and July 7th-9th 2026
Professional Workplace Investigator (PWI)
This course provides the UK’s most comprehensive training for investigators, equipping them to run fair, consistent and robust investigations in line with CMP’s best-practice standards. Delegates gain the skills to analyse complex cases, produce high-quality reports, and manage sensitive issues effectively.
- February 3rd-5th and 10th-12th 2026
- June 2nd-4th and 9th-11th 2026
