Specialist Investigations Training to Suit Your Organisation’s Needs

All serious workplace issues, such as misconduct, academic appeals, and whistleblowing, require professional and thorough handling in line with best-practice guidelines. At CMP, we understand that certain sectors and environments require specialised investigation skills. To address these needs, we have developed a range of specialist investigations training courses tailored for various industries. Our courses cover areas such as healthcare serious incidents, student complaints, and whistleblowing investigations.

Investigation Expertise and Training: Industry Leaders in Conflict Management and Dispute Resolution

CMP offers a comprehensive suite of investigation training courses, ensuring that each programme is applied specifically to your workplace environment. Whether handling serious incidents, student complaints, or whistleblowing concerns, our tailored courses equip your team with the skills needed to resolve sensitive issues effectively.

Serious Incident Investigations Training Courses

For organisations in healthcare, social care, and housing sectors, CMP provides specialised training for serious incident investigations. These courses are designed to meet the specific requirements outlined in the NHS Serious Incident Framework, ensuring that your team is prepared to handle critical incidents with expertise and efficiency.

• Understand the roles and responsibilities of investigators in serious incidents

• Gain in-depth knowledge of relevant legislation and best practices

• Develop the skills to identify, investigate, and minimise the risk of repeat incidents

Our serious incident investigations training includes people-management, interviewing techniques, legislative knowledge, and report-writing skills to help you learn what went wrong, how it happened, and how to prevent it from happening again.

Student Complaints Investigations Training Courses

For higher and further education institutions, CMP offers student complaints investigations training. These courses are tailored to meet the obligations under the Office of Independent Adjudicator (OIA) framework. They help institutions manage complaints related to academic misconduct, course issues, or services and facilities.

We offer training at three levels:

• Stage 0: 1-day training for informal dispute resolution and mediation.

• Stage 1: 1-day programme for low-level, local investigations.

• Stage 2: 2-day comprehensive training for formal investigations into complaints.

Our courses will equip you to handle student complaints effectively, whether informally, through mediation, or with a formal investigation process.

Whistleblowing Investigations Training Courses

Creating an open culture where concerns can be raised constructively and dealt with quickly is key to an effective workplace. CMP’s whistleblowing investigations training ensures your organisation can respond to whistleblowing concerns promptly, minimising potential negative impacts like bad publicity, prolonged investigations, and excessive costs.

• Develop a rapid-response system for addressing raised concerns

• Minimise negative consequences and maximise the positive outcomes of effective whistleblowing systems

• Train managers to respond appropriately to whistleblowing concerns, with a focus on soft skills to manage fears of retaliation or bullying

Our training ensures that critical information reaches the right people quickly, enabling early intervention and resolution of the issue.

Get in touch to learn more about our tailored investigations training courses and how we can help you develop the skills to manage serious workplace investigations effectively.