In one of the UK’s most hierarchical and traditional institutions, CMP helped embed the largest workplace mediation operation of any employer in the country. Working with the British Army, we helped transform a culture previously characterised by secrecy and silence into one of early conflict resolution and psychological safety. Our work has helped the Army reframe how conflict is managed, developing a mediation-first mindset that prioritises communication, empathy and trust across ranks.
CMP’s specialist training, tailored for the demands of military culture, enabled the Army to roll out a centralised mediation service, now supported by a pool of 80+ trained mediators. With a near 95% resolution success rate and average case turnaround of just four weeks, mediation has become an essential lever for organisational health, team cohesion and retention.
Key Services
- Bespoke, intensive mediation training tailored to Army structure and culture
- 80+ trained mediators deployed across the service
- Interactive mediation model and co-mediation approach for complex cases
- Continued professional development via conferences and CPD
- Integration with Army helpline to ensure timely referrals and intervention
“Mediation has become a strategic tool, not just for resolving conflict, but for strengthening leadership, team morale, and long-term culture change.”
The British Army
