The Cabinet Office needed to turn strained supplier relationships into strategic partnerships. CMP worked with the Strategic Supplier Relationship Management (SSRM) Team to shift the focus from transactional interactions to meaningful engagement through tailored training and behaviour change.
By delivering a bespoke version of our Harnessing Difference programme, we equipped the team with the tools to listen with intent, engage with curiosity and navigate difficult conversations. This not only strengthened their internal team culture but directly improved how government departments work with major suppliers, driving innovation, accountability and trust.
Outcomes included the redesign of SRM models across departments, a more impactful approach to 360 Relationship Assessments and a measurable cultural shift from ‘us vs. them’ to true collaboration.
Key Services
- Bespoke Harnessing Difference behavioural skills programme
- Focus on conversational integrity: empathy, reflective listening and self-awareness
- Applied training for government-wide SRM capability
- Tools for workshop facilitation, conflict navigation and supplier engagement
- Long-term culture change across departments and supplier relationships
“Harnessing Difference has transformed many of the approaches and activities delivered by the team, creating value for both departments and suppliers.”
Supplier Relationship Management LeadCabinet Office
