With over 30 years of experience, CMP is the UK’s leading provider of workplace mediation services. Whether you need a professional mediator to resolve conflicts, are looking to establish an internal mediation service, or want to equip your managers with mediation skills for handling difficult conversations, CMP offers the expertise and solutions you need.

Why Workplace Mediation is Essential for Your Organisation

Mediation is a crucial tool for resolving disputes and promoting a healthy workplace culture. It allows employees to take responsibility for resolving their differences, fostering accountability and collaboration. Workplace mediation provides the opportunity for individuals to speak openly, clarify misunderstandings, and resolve issues before they escalate into formal procedures.

The Benefits of Workplace Mediation

• Reduces stress and conflict early, preventing the need for costly and lengthy formal procedures.

• Improves communication, helping employees work through misunderstandings and set clear expectations.

• Enhances productivity by restoring boundaries and creating a more harmonious work environment.

• Boosts employee engagement and morale, as individuals feel heard and valued during the resolution process.

Whether you choose to establish an internal mediation service or prefer an external mediator, CMP can support you every step of the way. We’ll guide you in selecting the best option for your organisation, ensuring a smooth, effective, and cost-efficient approach to conflict resolution.

Get in touch to learn how workplace mediation can benefit your business.

Our Workplace Mediation Services

CMP provides tailored solutions for organisations looking to resolve disputes through mediation. Our services include:

Refer a Case for Workplace Mediation Services

For organisations facing difficult workplace disputes, CMP is here to help. Our external mediators provide impartial support to resolve complex issues efficiently. Whether you’re dealing with disagreements between senior leaders or unresolved conflicts that threaten team cohesion, we can help you move towards a positive resolution.

Find Out More About Referring a Case

Set Up Your Internal Mediation Service

CMP has successfully worked with hundreds of organisations to set up, manage, and optimise internal mediation services. We assist with:

• Recruiting skilled mediators within your organisation

• Delivering accredited training for your internal mediators

• Providing supervision and CPD for continuous skills development

• Supplying template materials for promoting, managing, and evaluating the service

By developing internal mediation capabilities, you can address disputes swiftly and effectively without relying on external services.

Find Out More About Setting Up Your Internal Mediation Service

CMP’s Mediation Service for Intractable or Senior-Level Disputes

In cases where employees are reluctant to engage or when conflicts reach a senior level, CMP’s expert mediators are the right choice. We are available for case-by-case referrals or through a call-off contract, and we provide both in-person and remote mediation services. We can have a mediator engaged with your team within five working days, ensuring a swift and effective resolution process.

• 92% of our mediations reach an agreed outcome.

• 97% of participants report a positive, useful, and empowering mediation experience.

• All CMP mediators have at least 5 years of experience, ensuring the highest quality mediation.

Training Workplace Mediators

CMP offers a variety of mediation training courses to suit your organisation’s needs:

• Shorter mediation programmes for managers, equipping them with tools for managing difficult conversations and disputes within their teams.

• Advanced mediation skills courses for those already trained, designed to deepen their mediation expertise and improve their effectiveness.

Find Out More About Our Mediation Training

Group Mediation and Neutral Assessment

When conflict arises within teams, it can escalate quickly and impact productivity across the organisation. Group mediation is a proven method for resolving team dysfunction, encouraging open communication, and restoring cooperation. CMP’s experienced mediators will guide your team back to productive, collegiate working relationships.

For teams facing poor performance and heightened tension, Neutral Assessment provides an in-depth analysis of the situation, along with actionable recommendations to improve team dynamics.

Find Out More About Group Mediation and Neutral Assessment

Get in touch to discover how CMP’s workplace mediation services can help you resolve conflicts, improve communication, and enhance productivity within your organisation.