Whether you’re building your internal conflict resolution capacity, equipping HR or team leads, or simply striving to handle challenging workplace issues more skilfully we’ve got you covered.

Why CMP Academy?

• Practical, hands-on learning grounded in real-world workplace dynamics
• Delivered by seasoned practitioners, not just theorists
• Focus on sustainable behaviour change, not just process checklists
• Certification to signal competence
• A safe, supportive learning environment (peer feedback, coaching, role plays)
• Post-training support and follow-up resources

Professional Workplace Mediator (PWM)

Become skilled at facilitating resolution, rebuilding relationships, and managing workplace conflict before it escalates.

What you’ll learn:

• Foundations of mediation: role, ethics, confidentiality, neutrality
• Core mediation skills: active listening, reframing, questioning, summarising
• Designing and structuring mediation sessions
• Handling emotions, resistance, power dynamics
• Agreement drafting, follow-up, closure
• Special-case mediation (harassment, bullying, team conflict)
• Cultural awareness and inclusivity in mediation

Format & Assessment:

• Scenario-based role-plays and simulations
• Group exercises, feedback loops
• Reflective assignments and case analysis
• Final assessment
• Certification to prove competence

Professional Workplace Investigator (PWI)

Equip yourself to conduct fair, consistent and robust investigations (disciplinary, grievance, harassment, etc.).

Key curriculum topics:

• Planning & scoping investigations
• Gathering evidence: interviews, documents, digital records
• Interview techniques (witness, subject, complainant)
• Assessing credibility & triangulating evidence
• Report writing: structure, clarity, recommendations
• Managing process fairness, confidentiality, legal risk
• Safeguarding, privacy, ethics
• Handling appeals, follow-through, lessons learned

Format & Assessment:

• Case studies of real investigations
• Mock interviews + recorded practice
• Written reports with critique
• Group debrief / peer review
• Certification