Trusted by leading universities and colleges to investigate complex student complaints fairly and independently.

At CMP, we support Higher Education Institutions (HEIs) with fully independent investigations into student complaints. Whether a complaint involves harassment, discrimination, academic concerns, or misconduct, our experienced investigators handle each case with impartiality, discretion, and care.

Why choose CMP for student complaints investigations?

• Independent and impartial: As an external provider, we ensure transparency and objectivity – giving students and staff confidence in the process and outcome.

• Trauma-informed approach: Our investigators are trained to work sensitively with complainants, respondents, and witnesses. We apply trauma-informed principles to ensure a psychologically safe process for all parties.

• Expert investigators: All our practitioners are rigorously selected and have substantial experience in HE settings, including complex, high-risk cases.

• Clear reporting and outcomes: We deliver concise, evidence-based investigation reports aligned with your institution’s policies, timelines, and governance requirements.

• Flexible commissioning: We can respond quickly when internal capacity is stretched or when an external perspective is required.

Common complaints we investigate

We are regularly commissioned to investigate student complaints involving:

• Sexual misconduct or harassment

• Discrimination or hate incidents

• Bullying by staff or other students

• Breaches of academic conduct

• Poor supervision or teaching standards

• Failure to follow institutional policy or procedure

Each investigation is tailored to your institution’s procedures and values, and supported by robust quality assurance.

Our process

1. Initial scoping: We agree the terms of reference, timelines, and relevant procedures with you.

2. Investigation planning: We assess risk and welfare needs, and prepare a sensitive, proportionate investigation plan.

3. Evidence gathering: We conduct interviews and gather documents securely and fairly.

4. Reporting: We produce a detailed investigation report with clear findings and supporting evidence.

5. Follow-up support: We can also support you in responding to recommendations or delivering restorative outcomes.

Trusted by universities and colleges across the UK

We’ve delivered hundreds of investigations for institutions across the UK. Our team understands the regulatory landscape in HE – including expectations from the OIA, OfS, and UUK – and helps you uphold your duty of care to students and staff.

Secure, compliant, and high-quality

• ISO27001 certified for data security

• GDPR-compliant processes

• Dedicated quality assurance on every case