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Sport

Sport is unique with many extremes. It is both a workplace and a field of play, from high performance to community sport.

Elite sport is high pressure, high stakes. With relentless demands and fine margins, tensions in relationships are almost inevitable.

Superhuman levels of performance are just part of everyday practice; there are the smallest of margins between life-changing success and desperate disappointment.

The intensity means constant pressure on relationships. Coaches are accused of bullying (where should the line be drawn between ‘bullying’ and being driven to deliver success?); there can be instances of poor treatment by athletes of other athletes in the same set-up, as well as athletes who ‘bully’ coaches; disagreements with leadership, and problems with ‘touchline’ stakeholders, parents and family.

The fault lines of tension are only emphasised by imbalances in power: younger athletes, issues of gender and race, and a general fear of speaking up. Recent public scandals in sports such as cricket, gymnastics and rugby, have exposed ingrained, cultural problems as well as the new efforts by sports bodies to deliver change.

CMP has provided expert support to the full range of sports’ National Governing Bodies and Home National Councils, including the UK Sports Institute, the Football League Managers Association and the Lawn Tennis Association, as well as individual high-performance athletes, coaches and Directors of Performance.

Trusted By:

CMP has provided expert support to the full range of sports’ National Governing Bodies and Home National Councils

I highly recommend CMP to anyone looking to strengthen their interpersonal skills and cultivate a positive and cooperative environment in their personal or professional life. It's an investment in self-awareness and relationship-building that truly pays off.

Group FeedbackLondon FA

Thought-provoking session and great to see the engagement we had from attendees. You could really see how it resonated with them in each of their roles as well as my own!

Leah Goode, Programme Manager, Sport WelfareEnergize

As well as taking the time to tailor and develop training solutions to our genuine needs, the CMP trainees themselves have always been excellent. We have had 3 different trainers from CMP deliver courses for Celtic FC and I have found each one to be excellent

Group FeedbackCeltic FC

The training provided managers with the skills to carry out workplace investigations and hearings. The trainer covered the content clearly and gave us the tools to do the job. I would definitely recommend CMP.

Susan Barton MCIPD, Human Resources ManagerRoehampton Club

A very insightful evening spent learning the finer details of conflict management and how this can be applied in Refereeing. I would highly recommend this course as an additional string to a Referee's bow. It was a fantastic learning opportunity and will aid my journey in becoming a better Referee. The techniques discussed will also benefit me in my personal life too.

Group FeedbackKent FA

The Client:

Kent FA

Description

In one of football’s most emotionally charged and high-pressure roles, CMP partnered with Kent FA to support match officials facing escalating levels of dissent, confrontation, and emotional strain on the pitch. With referees reporting increased burnout, isolation, and a lack of practical tools for managing conflict, our work focused on improving both game management and long-term referee retention.

Together, we designed a conflict resolution training programme tailored specifically to the unique demands of officiating. By combining CMP’s expertise in behavioural psychology and de-escalation with Kent FA’s deep understanding of matchday pressures, we created a highly engaging, scenario-led workshop that gave referees the tools to remain composed, confident, and in control.

The sessions didn’t just deliver skills – they sparked vital peer connections. Referees shared real experiences and advice in a safe, inclusive space that fostered community, built resilience, and gave participants a renewed sense of support on and off the pitch.

Key Services

  • Bespoke conflict resolution training grounded in football realities

  • Scenario-based learning with real-life flashpoints and referee dynamics

  • Roleplay and case studies to build confidence in live-match situations

  • Focus on wellbeing, resilience, and emotional pressure

  • Peer discussion to break isolation and create lasting support networks

“Referees left not only with new tools, but with new connections they could lean on during future challenges.”

Referee Development LeadKent FA

Key Personnel

Client Relationship Management Team

Sam Little

Head of Sport & New Business