Generated by All in One SEO v4.9.7.1, this is an llms.txt file, used by LLMs to index the site. # CMP We support employers with workplace relationship issues. ## Sitemaps - [XML Sitemap](https://cmpsolutions.com/sitemap.xml): Contains all public & indexable URLs for this website. ## Posts - [The Ultimate Guide to Conflict Resolution at Work (2026)](https://cmpsolutions.com/the-ultimate-guide-to-conflict-resolution-at-work-2026/) - Conflict at work is not a niche HR problem. It touches recruitment, retention, productivity, sickness absence, and, increasingly, an organisation's reputation. - [Independent Workplace Investigations: Taking the Bias Out](https://cmpsolutions.com/independent-workplace-investigations-taking-the-bias-out/) - Independent workplace investigations remove the conflict at source. An external investigator has no stake in the outcome and no prior relationship with... - [When to Investigate Bullying at Work](https://cmpsolutions.com/when-to-investigate-bullying-at-work/) - Allegations of bullying and harassment rarely present themselves in a fully formed or easily categorised way, and in most organisations they tend to emerge... - [Why Getting Conflict Resolution Right in Higher Education is So Important](https://cmpsolutions.com/why-getting-conflict-resolution-right-in-higher-education-is-so-important/) - Higher education institutions operate under intense scrutiny and complex legal frameworks. Allegations of harassment, misconduct, and discrimination present... - [When Should an Employer Commission an Independent Investigation?](https://cmpsolutions.com/when-should-an-employer-commission-an-independent-investigation/) - For many organisations, commissioning an independent investigation feels like a major escalation. It is often treated as a last resort, reserved for high-risk cases or situations where internal processes have failed. In practice, independence is not just a procedural safeguard. It is a strategic tool that protects organisational integrity, reduces exposure to risk and preserves - [Why Conflict Resolution Is a Strategic Investment](https://cmpsolutions.com/why-conflict-resolution-is-a-strategic-investment/) - Workplace conflict is often treated as an operational inconvenience, something to be managed once it becomes visible or unavoidable... - [Mediation or Investigation: How Employers Decide the Right Response](https://cmpsolutions.com/mediation-or-investigation-how-employers-decide-the-right-response-to-conflict/) - For many employers, the most consequential decision in a workplace conflict is not the outcome of the process but the choice of process itself. - [What Is Workplace Mediation, and When Should You Use It?](https://cmpsolutions.com/what-is-workplace-mediation-and-when-should-you-use-it/) - Workplace mediation is often described in deceptively simple terms, as a voluntary and confidential process in which an impartial third party supports... - [The rise of AI-assisted grievances](https://cmpsolutions.com/the-rise-of-ai-assisted-grievances/) - Generative AI is being used by employees to file grievances. It’s a real time-saver. A way to produce much longer, more detailed, wide-ranging and persuasive... - [How to prepare for the new strike action regime ](https://cmpsolutions.com/how-to-prepare-for-the-new-strike-action-regime/) - Employers expect more disputes and strained relations in the wake of upcoming trade union reforms. The Employment Rights Bill is due to include measures that make it easier to organise industrial action: a reduced notice period, and only a majority rather than 50 per cent turnout needed for a strike. The CIPD’s research among employers - [Why employees don’t want to be in a ‘workplace family’](https://cmpsolutions.com/why-employees-dont-want-to-be-in-a-workplace-family/) - Businesses love the idea they’re giving people the chance to join their workplace family. They want to connect with all those warm fuzzy feelings and the idea that recruits are going to be part of a supportive team that enjoys being together. After all, most people spend more time at work than they do with - [The Right to ‘Switch Off’ Doesn’t Mean Better Workplaces](https://cmpsolutions.com/the-right-to-switch-off-doesnt-mean-better-workplaces/) - What kind of language now constitutes discrimination? A recent tribunal decided that a manager describing his female colleague as “sour and bitter” could be considered sex discrimination. The context is obviously what matters, and in this case, involving staff at Cambridgeshire County Council, the male manager had made a series of remarks about “that woman”, - [What does the Trump era mean for Workplace Relations?](https://cmpsolutions.com/what-does-the-trump-era-mean-for-workplace-relations/) - What kind of language now constitutes discrimination? A recent tribunal decided that a manager describing his female colleague as “sour and bitter” could be considered sex discrimination. The context is obviously what matters, and in this case, involving staff at Cambridgeshire County Council, the male manager had made a series of remarks about “that woman”, - [The Rise of the Mental Health Dispute](https://cmpsolutions.com/the-rise-of-the-mental-health-dispute/) - What kind of language now constitutes discrimination? A recent tribunal decided that a manager describing his female colleague as “sour and bitter” could be considered sex discrimination. The context is obviously what matters, and in this case, involving staff at Cambridgeshire County Council, the male manager had made a series of remarks about “that woman”, - [Is There a Safe Language for the Workplace?](https://cmpsolutions.com/is-there-a-safe-language-for-the-workplace/) - What kind of language now constitutes discrimination? A recent tribunal decided that a manager describing his female colleague as “sour and bitter” could be considered sex discrimination. The context is obviously what matters, and in this case, involving staff at Cambridgeshire County Council, the male manager had made a series of remarks about “that woman”, - [3 limitations to workplace mediation](https://cmpsolutions.com/3-limitations-to-workplace-mediation/) - Most employers see the damage that conflict does to productivity and recognise the value of mediation. Yet far more people and organisations are in favour of mediation than use it. Mediation (a form of alternative dispute resolution) is underutilised not because of any shortage of mediators but because of a shortage of cases. If you - [Advantages and disadvantages of mediation](https://cmpsolutions.com/advantages-and-disadvantages-of-mediation/) - There’s a lot of hot air talked about mediation, so I thought I’d go back to basics and look the Advantages and Disadvantages straight in the eye. Here goes! Advantages Cost savings compared to formal process – An ACAS Research Paper produced pretty convincing evidence of cost savings for mediation compared to the use of formal processes; - [Are you ready for the Forthcoming OfS Guidelines? ](https://cmpsolutions.com/are-you-ready-for-the-forthcoming-ofs-guidelines/) - Everyone involved with the higher education (HE) sector in England will welcome the arrival of the Office for Students’ (OfS) forthcoming guidelines on dealing with cases of harassment and sexual misconduct. There has to be a standard approach across institutions (or there would continue to be serious anomalies, areas where going to the police is - [Becoming a mediator](https://cmpsolutions.com/becoming-a-mediator/) - It is common for delegates attending our 6 day ILM Recognised Professional Workplace Mediator training, to arrive thinking it is going to be easier to learn to mediate than it turns out to be. Participants often bring many people management skills and lots of experience to the course-leadership, managerial, problem solving, coaching- and so don’t - [Can workplace ‘banter’ ever be safe?](https://cmpsolutions.com/can-workplace-banter-ever-be-safe/) - ‘Banter’ cases continue to be relatively common at Employment Tribunals. There were 66 in the past year where the defence was that the jokes involved were “friendly banter” and not bullying or harassment — a defence that only had occasional success. Examples from a study into last year’s cases include someone suggesting an Asian employee - [Closing the Communications Gap between Younger and Older Employees](https://cmpsolutions.com/closing-the-communications-gap-between-younger-and-older-employees/) - If you talk about the need for better communications within an organisation, most employees will now think of a screen. Older employees will see a face. With an ageing workforce and more employers keen to keep hold of skills and experience, such a fundamental mismatch matters for everyday relationships and performance. Because, generally-speaking, we’re not - [Empowering Referees with London FA](https://cmpsolutions.com/empowering-referees-with-london-fa/) - We are excited to share details of a recent collaboration with London FA to create and deliver specific conflict management training for match officials. We were delighted to be asked by London FA to develop this training which is underpinned by our deep understanding and knowledge of conflict management skills and techniques, and London Football Association’s specific - [Fight or flight - nothing new](https://cmpsolutions.com/fight-or-flight-nothing-new/) - When tensions arise at work, the first thing many of us do is avoid it. We imagine that there is a pain-free way through this. Yet, if we avoid conflict we give up. Conflict itself is, of course, a sign of relative health as you would know if you ever met people who have given - [How to Avoid Employment Tribunals](https://cmpsolutions.com/how-to-avoid-employment-tribunals/) - Employers should be looking again at the grievance and complaint standards they have in place, making sure they are watertight, and provide the alternative to a slide into conflict and tribunals. The stage beyond the basics is to think about whether staff across the organisation have the skills to manage and deal with issues effectively - [How to be a Manager with Soul](https://cmpsolutions.com/how-to-be-a-manager-with-soul/) - HR guru Henry Mintzberg tells the story of how his daughter had once left him a puzzling note about her shoes: “Souls need fixing”. The simple misspelling was a reminder to Mintzberg of the much bigger problem being faced by modern organisations and their managers. A soulless form of management had taken over, suffocating people’s - [How to Keep Rudeness out of the Workplace](https://cmpsolutions.com/how-to-keep-rudeness-out-of-the-workplace/) - “I hope you get cancer and die,” said a customer to staff in a convenience store. They’d just been told an item was out of stock. This is one of the stories reported by the British Retail Consortium as part of its 2024 crime survey, setting out a picture of a rising tide of violence and abuse - [How to Manage Disagreements and Conflict at Work](https://cmpsolutions.com/how-to-manage-disagreements-and-conflict-at-work/) - After 30 years of studying conflict and conflict resolution, the world has never been a more worrying place than now, Prof Randall Peterson at London Business School has said. Because “we seem to have lost the ability to disagree constructively and work together despite our differences” (Financial Times, ‘How to resolve conflict in a social - [How to Re-Instate Employee Relations as a Board Priority](https://cmpsolutions.com/how-to-re-instate-employee-relations-as-a-board-priority/) - Research among HR and C-suite executives has flagged worries about how employee relations are managed — or as the study has suggested, not really managed at all. 40% of the 200 organisations surveyed by AdviserPlus (all large employers with at least 1,000 employees) said there was a lack of investment in ER, and that had led to - [How to Stop Workplaces Making People Ill](https://cmpsolutions.com/how-to-stop-workplaces-making-people-ill/) - Sickness absence has reached a 10 year high in the UK: employees took an average of 7.8 days of sick leave in the last year — and that’s an increase of two whole days over pre-pandemic levels. What’s happening? The research authors (the CIPD with Simplyhealth, who looked at data from 6.5 million employees at - [Is Menopause the Ever-Growing Issue — or the Lack of People Skills?](https://cmpsolutions.com/is-menopause-the-ever-growing-issue-or-the-lack-of-people-skills/) - A rising number of employment tribunal cases are citing the impact of menopause as a contributing factor. Meanwhile, the Equality and Human Rights Commission has made it clear that when menopause symptoms have a substantial impact on a woman’s day-to-day work they may be considered a ‘disability’ — in which case employers have a legal - [Is Self-Awareness at Work a Rare Quality?](https://cmpsolutions.com/is-self-awareness-at-work-a-rare-quality/) - We all think we’re self-aware. Especially when it comes to the workplace, with all the emphasis on individuals and their performance and impact. The more senior and experienced people are, the greater the confidence that self-reflection is just there, a part of their management toolkit. It’s important because self-awareness has been linked to stronger creative, problem-solving - [Misogyny in Music](https://cmpsolutions.com/misogyny-in-music/) - The music industry is the latest to be exposed as being like a “boys’ club”, where an imbalance in power has led to serious issues for women. Usually self-employed, female artists are in a position of dependency, looking for attention and approval to make a career — meaning constant opportunities for abuses of authority: sexual - [Neutral questions and how to ask them](https://cmpsolutions.com/neutral-questions-and-how-to-ask-them/) - If you’re investigating a complaint, then use neutral questions. Neutral questions do not suggest value judgements or interpretations. You know an unneutral question when you’re asked one, because it probably makes you angry or irritated, even if you don’t know why. Here are some examples of non-neutral questions. “Why do you have such a problem with - ['Sexism in the City' Still a Major Problem](https://cmpsolutions.com/sexism-in-the-city-still-a-major-problem/) - ‘Sexism in the City’ is still a major problem, with no sign of real changes since an original investigation eight years’ ago. According to a new Treasury Committee report into finance sector employers: “many firms still treat diversity and inclusion as a ‘tick-box’ exercise rather than a core business priority, despite clear evidence that diverse firms achieve - [The 5 Conversational Integrity Capacities](https://cmpsolutions.com/the-5-conversational-integrity-capacities/) - Preventing conflict is better than a cure! CMP have been experts in the field of workplace conflict management for 30 years. We support the development of soft skills needed to resolve disputes effectively before they arise. Such skills are known to us as Conversational Integrity and promote a ‘Clear Air’ workplace, in which the cost of - [We need to focus on Psychological Safety, not wellbeing, says LSE](https://cmpsolutions.com/we-need-to-focus-on-psychological-safety-not-wellbeing-says-lse/) - Employee wellbeing was high on the HR agenda before the Covid-19 period turned it into a major priority. Workplace wellbeing has become an industry in itself, with organisations investing in wellbeing strategies, wellbeing-focused managers, and everything from subsidised gym memberships and yoga sessions to free massages, meditation apps and fruit baskets. But the focus on - [Why are Employees Getting more Litigious?](https://cmpsolutions.com/why-are-employees-getting-more-litigious/) - Around 72% of UK employers have reported an increase in the number of legal cases over the past five years, according to a survey by global risk management firm, Gallagher. Employee disputes have become the most common legal issue for businesses (around 38% of those being faced). And that has meant a big bill for costs - [Why are UK employees among the least ‘enthused’ in Europe?](https://cmpsolutions.com/why-are-uk-employees-among-the-least-enthused-in-europe/) - A Gallup survey points to hard evidence of what many in HR will already suspect: attitudes to work in the UK have changed dramatically in recent years: 90% of employees said they felt no enthusiasm for their work or their workplace. Engagement and commitment look to have drained away, like sand through employers’ fingers. How - [Why People want a Good Workplace Culture not Cash](https://cmpsolutions.com/why-people-want-a-good-workplace-culture-not-cash/) - With the cost-of-living crisis, it’s easy for HR to think recruitment and retention begins and ends with money. CIPD research confirms this is what’s happening. More than half of employers were found to be inflating their pay to help with retention. While a pay and benefits package will always be a basic factor in decisions - [Why social media incidents require formal investigation](https://cmpsolutions.com/why-social-media-incidents-require-formal-investigation/) - An open channel for opinions, criticism and gossip: use of social media by employees constitutes a threat to workplace relationships and reputation that never goes away. It’s also posing another kind of problem for HR. Because social media content is transparent as a form of evidence, there’s also the danger that employers see negative posts - [OfS Guidelines: A New Standard for Harassment Cases](https://cmpsolutions.com/ofs-guidelines-a-new-standard-for-harassment-cases/) - After years of grey areas and uncertainty, the Office for Students (OfS) has set out new standards for addressing harassment and sexual misconduct in higher education. These guidelines aim to eliminate inconsistencies across the sector, where some institutions relied solely on police intervention while others imposed severe sanctions from the outset. Clear Standards, Remaining Gaps - [How to Change the Culture of Your Blue Light Services](https://cmpsolutions.com/how-to-change-the-culture-of-your-blue-light-services/) - Life has become more difficult for employees in Blue Light services. If you’re not being blamed as a senior leader for shortcomings, then you’re faced with an enormous challenge to put things right – things which were not of your making. Frontline staff are greeted with criticism and cynicism by the public, tarred by the - [World Mental Health Day: Time to Focus on Root Causes](https://cmpsolutions.com/world-mental-health-day-time-to-focus-on-root-causes/) - The actor Brian Cox, returning to his role as Logan Roy, bangs the desk to drive home his point: sitting in front of a screen for eight or nine hours a day is “a killer,” he says. The usual HR offerings of fruit baskets and ‘Wellness Wednesdays’ are just a joke. It’s not the trailer - [The Unfulfilled Potential of Workplace Mediation](https://cmpsolutions.com/the-unfulfilled-potential-of-workplace-mediation/) - Workplace mediation has been used by HR for more than 25 years and is transformational for individuals. This is true for those trained as mediators, who find its way of seeing people and problems new, exciting and compassionate; and those who’ve been through mediation and reached a resolution say they wish they had known about it - [CIPD Keynote: Bruce Daisley on Workplace Toxicity](https://cmpsolutions.com/cipd-keynote-bruce-daisley-on-workplace-toxicity/) - In his keynote at the CIPD Annual Conference, the former vice president of Twitter Bruce Daisley singled out the “worst thing about our jobs”. Toxic cultures. The way that poor behaviours just end up being accepted. All the different forms of bullying and rudeness, pretence and disinterest, a vague sense of having a lack of - [Latest Report: The Real Causes of Conflict in NHS Workplaces](https://cmpsolutions.com/latest-report-the-real-causes-of-conflict-in-nhs-workplaces/) - The latest research into employee relations in the NHS has focused, again, on the problems with line managers. The most common cause of workplace conflict was found to be ‘line managers’, because of some heavy-handed practices and lack of communication skills, according to A critical reappraisal of the effectiveness of employee relations in the NHS, - [Why We’ve Become an Employee-Owned Trust](https://cmpsolutions.com/why-weve-become-an-employee-owned-trust/) - The option of becoming an EOT was introduced by the government in 2014 — with the aim of helping more businesses to adopt the John Lewis model: where staff are motivated to go the extra mile because they share in profits and have a say in how the business is run. Other EOTs now include - [Latest Findings from The Fearless Report](https://cmpsolutions.com/latest-findings-from-the-fearless-report/) - The Fearless Organisation, the pioneer of the use of Psychological Safety measurement, has released its latest insights into the experiences of organisations and their teams. The Fearless Report for 2024 is based on more than 11,000 responses from representatives from employers (asked to rate their perception of Psychological Safety in their immediate team), and points - [The Healing Project: Listen to the Latest Podcast](https://cmpsolutions.com/the-healing-project-podcast-featuring-cmps-rebecca-foreman/) - We’re excited to share a recent podcast episode where Rebecca Foreman, experienced CMP associate, and Tracy Boylin discuss the impactful work of The Healing Project, an initiative that CMP were heavily involved in, supporting NHS Highland employees affected by workplace bullying. Listen to the full episode here: The Healing Process Podcast. If you’re looking to - [CMP's Lunch and Learn Series: A Huge Success & What's Next](https://cmpsolutions.com/cmps-lunch-and-learn-series-a-huge-success-whats-next/) - We’re thrilled at the incredible success of our recent Lunch and Learn session, which saw an impressive 225 attendees! The engagement during the session was phenomenal, and the feedback has been overwhelmingly positive. Participants not only learned about critical workplace issues, but they also shared their own experiences, contributing to an interactive and valuable discussion. - [A Critical Reappraisal of the Effectiveness of Employee Relations in the NHS (2025)](https://cmpsolutions.com/a-critical-reappraisal-of-the-effectiveness-of-employee-relations-in-the-nhs-2025/) - Updated for 2025, this research was undertaken by the University of Central Lancashire (UCLan) and commissioned by CMP and the Healthcare People Management Association (HPMA).Download PDF - [Can you refer to your team as “lads”? Maybe not.](https://cmpsolutions.com/can-you-refer-to-your-team-as-lads-maybe-not/) - More words are becoming loaded with meaning, turning them hazardous. The evidence is all there in employment tribunals where more cases are turning on the use of language and specific terms that just a few years ago would have been regarded as innocuous, part of everyday conversations or at worst, some harmless banter. Now they’re - [How to deal with the decline in trust](https://cmpsolutions.com/how-to-deal-with-the-decline-in-trust/) - It’s trust that forms the backbone of organisations; trust in leaders and their vision and decisions; trust in staff to deliver. They are the feelings of... - [How do you know if your workplace culture is healthy?](https://cmpsolutions.com/how-do-you-know-if-your-workplace-culture-is-healthy/) - Employer brands promote the positive buzz of their workplace environment. The values are on the walls and in the web brochures, ‘Teamwork’, ’Respect’... - [How to manage the respondent, what to do if a grievance is not upheld](https://cmpsolutions.com/how-to-manage-the-respondent-what-to-do-if-a-grievance-is-not-upheld/) - The starting point is that there ought not to be any damage to the reputation of a Respondent where the grievance is not upheld; it has been established that there is no issue against him/her. The grievance process should be confidential and no-one outside the parties and those managing the issue should be aware of it; ## Pages - [CMP Home](https://cmpsolutions.com/) - Since 1989, CMP has been the partner of choice for UK employers, delivering hundreds of independent investigations, mediations, and trauma-informed... - [About Us](https://cmpsolutions.com/about-us/) - We are the partner of choice for the UK’s biggest employers on workplace relations. Because CMP is a pioneer of standards for workplace mediation and... - [Technology](https://cmpsolutions.com/technology/) - Supporting technology organisations to build inclusive, high-performing workplace cultures. - [Financial Services](https://cmpsolutions.com/financial-services/) - Supporting financial institutions to build cultures of trust, accountability and regulatory confidence. - [Legal Sector](https://cmpsolutions.com/legal/) - Supporting legal organisations to manage sensitive workplace issues with independence, professionalism and confidence. - [Sport](https://cmpsolutions.com/sport/) - We provide expert support to the full range of sports’ National Governing Bodies and Home National Councils — including the UK Sports Institute, the FA and... - [Education](https://cmpsolutions.com/education/) - Supporting universities, colleges and schools to build safe, fair and respectful environments for staff and students. HE institutions have a ‘duty of care’... - [Charities & Non-Profit](https://cmpsolutions.com/charities-non-profit/) - In purpose-led organisations, unresolved conflict can affect not only teams, but the communities and causes they serve. With limited resources and deep personal - [Housing Associations](https://cmpsolutions.com/housing-associations/) - We work with housing providers to resolve workplace complaints, mediate internal disputes and deliver independent investigations with care and credibility. - [Creative Arts](https://cmpsolutions.com/creative-arts/) - Creative and cultural workplaces often balance freedom of expression with structural hierarchy, freelance dynamics and public scrutiny. When relationships - [Government](https://cmpsolutions.com/government/) - We work with central government departments and more to resolve sensitive complaints, manage internal conflict and strengthen organisational culture. - [Public Sector](https://cmpsolutions.com/public-sector/) - We work with local authorities, regulatory bodies, emergency services and public partnerships to provide independent investigations, skilled mediations and... - [Private Sector](https://cmpsolutions.com/private-sector/) - We partner with private sector organisations of all sizes to deliver independent investigations, confidential mediations and cultural diagnostics - [Healthcare](https://cmpsolutions.com/healthcare/) - We work with NHS Trusts, integrated care systems, private healthcare providers and medical schools to resolve conflict, rebuild trust and embed fair... - [Training Terms & Conditions](https://cmpsolutions.com/training-terms-conditions/) - Training Terms & Conditions CMP Training Terms and Conditions 2025 CMP Training Terms & Conditions Please read before commissioning CMP 1. Foreword 1.1 These terms set out the obligations between you (the Client) and Conflict Management Plus Ltd, registered in England and Wales, Company number: 03880628 (“CMP”, “we”, “us”, or “our”). 2. Delivery Details 2.1 - [CMP Terms & Conditions](https://cmpsolutions.com/cmp-terms-conditions/) - CMP Terms & Conditions Please see below CMP Terms and Conditions for either our Services or Training. These documents are downloadable for you to review before commissioning CMP. The documents provide an overview of our service delivery, timelines, payment terms, cancellation, data protection, liability, and termination. If you have any questions relating to these documents, - [Training & Development](https://cmpsolutions.com/training-development/) - Strengthen your internal capabilities through training and development. We design bespoke training and development solutions and continually develop... - [CMP Academy](https://cmpsolutions.com/cmp-academy/) - At CMP Academy, we offer two flagship training programmes open to all: our Professional Workplace Mediation (PWM) and Professional Workplace Investigation (PWI) courses. - [Contact](https://cmpsolutions.com/contact/) - How can we help? Navigate to the next section Δ LinkedInThis field is for validation purposes and should be left unchanged.Talk to us in confidencePlease note: CMP works directly with employers and HR teams only. If you are an employee seeking support, we recommend contacting ACAS.Your Name(Required) First Last Your Email Address(Required) Phone NumberCompany Name(Required)What - [Workplace Investigation](https://cmpsolutions.com/investigation/) - With over 30 years of experience, CMP is the UK's leading provider of workplace investigation services. Confidential, trauma informed approach. - [Workplace Mediation](https://cmpsolutions.com/mediation/) - With over 30 years of experience, CMP is the UK's leading provider of workplace mediation services. Independent, trauma-informed mediators trusted by... - [Current Complaint](https://cmpsolutions.com/current-complaint/) - Grievances, disciplinaries and other workplace issues are safe in our investigators’ hands. We have associates able to take the hearing manager role or... - [Cookie Policy (EU)](https://cmpsolutions.com/cookie-policy-eu/) - [Veterans](https://cmpsolutions.com/veterans/) - In July 2024, CMP signed the Armed Forces Covenant, pledging to recognise and support the Armed Forces community across all areas of our business. - [Consultancy](https://cmpsolutions.com/consultancy/) - With over 30 years of experience, CMP is the UK's leading provider of workplace mediation services. Independent, trauma-informed mediators trusted by... - [News](https://cmpsolutions.com/news/) - News and Resource. Learning, Lunch & Learn, News, Webinar and more. - [Your Culture](https://cmpsolutions.com/your-culture/) - We work with organisations to face up to relationship challenges and build foundations for open conversations and positive working relationships. - [Workplace Mediation Training](https://cmpsolutions.com/workplace-mediation-training/) - We offers a range of workplace mediation training courses, all designed to suit your organisation's specific needs. Whether you are just starting out... - [Workplace Investigations Training Courses](https://cmpsolutions.com/workplace-investigations-training-courses/) - Comprehensive workplace investigation training options, each course meets the unique needs of your organisation. Whether you’re training managers... - [Workplace Grievance Investigations](https://cmpsolutions.com/workplace-grievance-investigations/) - External grievance investigations that are fair, impartial, and aligned with your internal policies. When a workplace grievance is complex, high-risk, or... - [Student Complaints Investigation Services](https://cmpsolutions.com/student-complaints-investigations/) - We support Higher Education Institutions (HEIs) with fully independent investigations into student complaints. Whether a complaint involves harassment... - [Specialist Investigations Training Courses](https://cmpsolutions.com/specialist-investigations-training-courses/) - Specialist investigations training courses. Our courses cover areas such as healthcare serious incidents, student complaints, and whistleblowing investigations. - [Sexual Harassment Investigations](https://cmpsolutions.com/sexual-harassment-investigations/) - Fully independent investigations into allegations of sexual harassment ensuring a fair, compassionate, and legally robust process for everyone involved... - [Sectors](https://cmpsolutions.com/sectors/) - Every workplace is different. Each sector has its own issues, with priorities and challenges to balance when it comes to performance and relationships. - [Resolution Framework](https://cmpsolutions.com/resolution-framework/) - A framework tailored to the wider culture, values and language, including a resolution policy, consistent procedure, an active learning approach and the basis.. - [Research Findings Landing](https://cmpsolutions.com/research-findings-landing/) - We co-funded a major study with the HPMA and University of Central Lancashire exploring the challenges managers face in giving feedback, handling difficult... - [Outsource Grievance](https://cmpsolutions.com/outsource-grievance/) - Outsource processes within your grievance and disciplinary procedures. Direct access to a full suite of specialist services, all in one place. - [Neutral Assessment](https://cmpsolutions.com/neutral-assessment/) - A neutral assessment is an objective and skilful assessment of a group of people (from part of a team right up to whole departments) which results in objective - [Management Training Courses](https://cmpsolutions.com/management-training-courses/) - We offer top-tier management training courses designed to improve leadership skills, enhance team performance, and drive success within your organisation. - [Legacy Issue](https://cmpsolutions.com/legacy-issue/) - Whether it’s a past complaint, a flawed process, or unresolved conflict, we offer a clear, structured path forward. - [Harnessing Difference](https://cmpsolutions.com/harnessing-difference/) - Our unique training package is designed to help your organisation achieve its productivity potential. It does this by developing a culture of conversations - [Facilitated Conversation](https://cmpsolutions.com/facilitated-conversation/) - A facilitation is a form of informal intervention, which can restore interpersonal relationships at work whilst preventing the need for formal processes. - [Disciplinary Investigation Services](https://cmpsolutions.com/disciplinary-investigation-services/) - Independent investigations that safeguard fairness and organisational integrity. When a disciplinary issue arises in the workplace, the stakes are high. - [Disciplinary Hearings Appeals](https://cmpsolutions.com/disciplinary-hearings-appeals/) - Independent Disciplinary Hearings and Appeals. External chairing of disciplinary hearings and appeals - fair, impartial, and aligned with your internal... - [Corporate Mediation Services](https://cmpsolutions.com/corporate-mediation-services/) - Corporate mediation services. Conflict is a natural part of organisational life. Differences of opinion, competing priorities and the pressures of work will - [Corporate Investigation Services](https://cmpsolutions.com/corporate-investigation-services/) - Corporate Investigation Services. Independent investigations for complex workplace issues. Allegations of misconduct, bullying, harassment or other breaches of. - [Compliance, Ethics and Fraud Investigation Services](https://cmpsolutions.com/compliance-ethics-fraud-investigation-services/) - Compliance, Ethics and Fraud Investigation Services. Independent investigations into serious organisational risk. Allegations of compliance failures, ethical... - [Case Studies](https://cmpsolutions.com/case-studies/) - Real-world examples of how we’ve helped organisations navigate complex workplace challenges. NHS, University of Manchester, Cabinet Office and more. - [Advanced Mediation Training](https://cmpsolutions.com/advanced-mediation-training/) - Advanced Mediation Training Courses. Mediation is a complex skill which can take many years to perfect. Our range of advanced mediation training courses - [Advanced Investigation Training Courses](https://cmpsolutions.com/advanced-investigation-training-courses/) - Advanced investigation training courses for workplace professionals. For experienced investigators looking to refine their expertise, refresh existing knowledge - [Corporate Social Responsibility & Environmental Commitment](https://cmpsolutions.com/corporate-social-responsibility-and-environmental-commitment/) - Corporate Social Responsibility & Environmental CommitmentAt CMP, we believe that business success and social responsibility go hand in hand. Our Corporate Social Responsibility commitments are deeply integrated into our operational ethos and strategic objectives. Social Value Commitment Creating Social Value is at the heart of how CMP operate, from the way we support our people - [CMP Training Overview](https://cmpsolutions.com/cmp-training-overview-2/) - CMP Training Overview Discover how CMP can help you build internal capability through our long-established training services. With 35+ years of experience and a UK-wide team of expert practitioners, we deliver flexible, trauma-informed learning that sticks, whether you’re focused on investigations, mediation, leadership, or student safeguarding. Want more detail? Get in touch for the full - [CMP Services & Training Overview](https://cmpsolutions.com/cmp-services-training-overview/) - CMP Services & Training Overview Discover how CMP can support you through our long established services and training programmes. Tailored to your needs, our solutions are designed to support you through any workplace scenario. Included in this brochure, you’ll find an easy-to-navigate outline of our offerings, complete with timelines, details and delivery standards. Prefer a - [Terms and Conditions](https://cmpsolutions.com/privacy/terms-and-conditions/) - CMP Terms and Conditions Please see below for CMP Terms and Conditions for either our services or training. These documents are available for you to review CMP’s Terms and Conditions. The documents provide an overview of our service delivery, timelines, payment terms, cancellation, data protection, liability and termination. If you have any questions relating to - [Thanks - Gravity Forms](https://cmpsolutions.com/thank-you-gravity-forms/) - Thank you for your enquiry A member of the team will be in touch shortly. HOME Trusted By: We are the partner of choice for employers on workplace relations — and have been since 1989. - [Join CMP](https://cmpsolutions.com/join-cmp/) - Join CMP: The Leading Workplace Relationship Business At CMP, we are dedicated to improving workplace relationships and fostering healthy, productive environments. Our work spans interpersonal behaviour, employee relations, and organisational development, and we are always open to hearing from passionate individuals who want to contribute to better workplace relationships. Current Opportunities at CMP We are - [Privacy Policy](https://cmpsolutions.com/privacy/) - Privacy Notice This privacy notice tells you what to expect us to do with your personal information. The information provided is applicable where CMP is acting in the role of Data Controller. The majority of the work carried out by CMP is in the role of Data Processor, where CMP is carrying out processing of - [Thanks](https://cmpsolutions.com/thanks/) - Thank you for your enquiry A member of the team will be in touch shortly. Home Trusted By: We are the partner of choice for employers on workplace relations — and have been since 1989. - [Investigation Services Terms & Conditions](https://cmpsolutions.com/investigation-services-terms-conditions/) - Investigation Services Terms & Conditions Important note: Please read before commissioning CMP 1. Foreword 1.1. These terms set out the obligations between you (the Client) and Conflict Management Plus Ltd, registered in England and Wales, Company number: 3880628 (CMP, We, us, or Our). These terms explain what happens once you have confirmed a piece of work (Investigation, Case, Project, the Work), and how - [Consultancy Dispute Resolution Services Terms & Conditions](https://cmpsolutions.com/consultancy-dispute-resolution-services-terms-conditions/) - Consultancy Dispute Resolution Services Terms & Conditions Important note: Please read before commissioning CMP 1. Foreword 1.1. These terms set out the obligations between you (the Client) and CMP (CMP, We, us, or Our). These terms explain what happens once you have confirmed a piece of work (Job, Case, Project, the Work), and how we manage your project. 2. Confirmation of booking 2.1. Bookings - [Remarketing Landing](https://cmpsolutions.com/remarketing-landing-1/) - Fixing people problems since 1989Resolution & Management of Workplace ConflictFrom mediation to investigation, neutral assessment to conflict coaching, we provide market-leading services and accredited training to every type of workplace. Δ Talk to us in confidencePlease note: CMP works directly with employers and HR teams only. If you are an employee seeking support, we recommend - [Culture Evaluation Landing](https://cmpsolutions.com/neutral-assessment-culture-evaluation-landing/) - Culture EvaluationUK leaders in workplace conflict Ideal for smaller teams where relationships are damaged, perhaps factions have emerged around a manager, but there is nothing tangible for leaders to address. Not what you are looking for? Get in touch and we can advise on a solution that works for you. Δ Talk to us in - [Culture Diagnosis Landing](https://cmpsolutions.com/neutral-assessment-culture-diagnosis-landing/) - Culture DiagnosisUK leaders in workplace conflict Ideal for smaller teams where relationships are damaged, perhaps factions have emerged around a manager, but there is nothing tangible for leaders to address. Not what you are looking for? Get in touch and we can advise on a solution that works for you. Δ Talk to us in - [Culture Assessment Landing](https://cmpsolutions.com/neutral-assessment-culture-assessment-landing/) - Culture AssessmentUK leaders in workplace conflict Ideal for smaller teams where relationships are damaged, perhaps factions have emerged around a manager, but there is nothing tangible for leaders to address. Not what you are looking for? Get in touch and we can advise on a solution that works for you. Δ Talk to us in - [Workplace Investigation Training Landing](https://cmpsolutions.com/workplace-investigation-training-landing/) - Workplace Investigation TrainingProfessionally handle internal disputes Develop the skills needed to resolve serious cases. Serious issues in the workplace such as bullying, harassment and whistleblowing must all be handled professionally. In training to become an investigator with CMP, you’ll receive the expertise needed to resolve cases as fairly as possible. Δ Talk to us in - [Investigation Landing](https://cmpsolutions.com/investigation-landing/) - Workplace InvestigationsInvestigation services from the UK’s largest provider CMP carries out over 300 workplace investigations a year. We have an established network of highly experienced workplace investigators located across the UK. If you have an individual situation requiring an external investigator, contact us now. Not what you are looking for? Get in touch and we - [Workplace Mediation Training Landing](https://cmpsolutions.com/workplace-mediation-training-landing/) - Workplace Mediation TrainingPrevent workplace conflict from escalating As the UK’s leading provider of mediation training, we fully understand the principles of mediation and its benefits in the workplace. There is such great value in resolving differences between colleagues as quickly as possible. We’ll provide a thorough understanding of the principles of mediation and develop the mediator - [Workplace Mediation Landing](https://cmpsolutions.com/workplace-mediation-landing/) - Workplace MediationThe UK’s workplace mediation experts CMP is the UK’s workplace mediation authority, boasting over 30 years of experience. Whether you need professional mediators, internal mediation setup, or skills training for managers, we deliver expert solutions. Not what you are looking for? Get in touch and we can advise on a solution that works for you. - [Conflict Mediation Landing](https://cmpsolutions.com/conflict-mediation-landing/) - Conflict MediationWorkplace conflict mediation experts At CMP, we specialise in conflict mediation, transforming workplace disputes into harmony with over 30 years of expertise. We offer swift, effective conflict resolution solutions that foster accountability and teamwork. Not what you are looking for? Get in touch with your workplace dispute and we can advise on a solution that ## Portfolio - [University of Bradford](https://cmpsolutions.com/portfolio/university-of-bradford/) - CMP supported the University of Bradford with workplace resolution and culture change services to strengthen staff relationships. - [The British Army](https://cmpsolutions.com/portfolio/the-army/) - CMP helped the British Army build one of the UK’s largest workplace mediation services, improving culture and trust. - [NHS Highland](https://cmpsolutions.com/portfolio/nhs/) - CMP supported NHS Highland with a restorative healing process focused on dignity, wellbeing and workplace recovery. - [Network Rail](https://cmpsolutions.com/portfolio/network-rail/) - CMP partnered with Network Rail to reduce workplace conflict, improve behaviour and strengthen team accountability. - [London Underground](https://cmpsolutions.com/portfolio/london-underground/) - CMP provided investigations and mediation for London Underground, reducing claims and improving workplace trust. - [Kent FA](https://cmpsolutions.com/portfolio/kent-fa/) - CMP supported Kent FA with workplace culture and conflict resolution services to strengthen communication and organisational trust. - [Great Western Railway](https://cmpsolutions.com/portfolio/great-western-railway/) - CMP delivered workplace culture training for Great Western Railway, reducing grievances and improving employee engagement. - [Cabinet Office](https://cmpsolutions.com/portfolio/cabinet-office/) - CMP helped the Cabinet Office strengthen supplier relationships through tailored training, collaboration and culture change. - [The King’s Fund](https://cmpsolutions.com/portfolio/the-kings-fund/) - The King’s Fund, a leading health and care think tank, recognised that while many organisations speak of diversity and inclusion... - [University of Manchester](https://cmpsolutions.com/portfolio/university-of-manchester/) - With over 12,000 academic and professional services staff, the University of Manchester recognised that traditional grievance procedures were no longer fit for... - [Somerset NHS Foundation Trust](https://cmpsolutions.com/portfolio/somerset-nhs-foundation-trust/) - In the pressured environment of healthcare, even small relational breakdowns can ripple outwards affecting communication, staff wellbeing, and ultimately, patient care. ## Categories - [News](https://cmpsolutions.com/category/news/) - The latest CMP news, insights and expert perspectives on workplace culture, mediation, investigations and leadership. - [Learning](https://cmpsolutions.com/category/learning/) - Insights, guidance and expert resources on workplace culture, investigations, mediation and people management. - [Lunch & Learn](https://cmpsolutions.com/category/lunch-learn/) - Interactive Lunch & Learn sessions helping teams build respectful workplace cultures and resolve conflict effectively. - [Webinar](https://cmpsolutions.com/category/webinar/) - Expert webinars exploring workplace investigations, mediation, culture change and people focused leadership. ## Project Categories - [Healthcare](https://cmpsolutions.com/project-type/healthcare/) - Trauma informed investigations and mediation for healthcare organisations focused on safe, respectful workplace cultures. - [Private Sector](https://cmpsolutions.com/project-type/private-sector/) - Expert workplace investigations, mediation and consultancy helping businesses build safe, productive workplace cultures. - [Public Sector](https://cmpsolutions.com/project-type/public-sector/) - Specialist investigations and mediation services for public sector organisations handling sensitive workplace concerns. - [Government](https://cmpsolutions.com/project-type/government/) - Trusted investigation, mediation and consultancy services supporting fair, compliant and people focused public services. - [Education](https://cmpsolutions.com/project-type/education/) - Independent investigations, mediation and consultancy for schools, colleges and universities with trauma informed expertise. - [Sport](https://cmpsolutions.com/project-type/sport/) - Independent investigations and mediation for sports organisations promoting integrity, safeguarding and positive cultures.