Settle conflicts and clear the air for all involved

Workplace Dispute Resolution Services

For over 30 years, we've delivered employee dispute resolution services to a vast array of organisations across different sectors. In doing so we strive to reduce the cost of conflict, both emotionally and financially, whilst removing the need for a formal intervention, and building resilience to future issues.

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Prevent misunderstandings from escalating and having a negative impact

Independent dispute resolution services to handle a variety of workplace conflicts

When formal complaints arise in the workplace, there very often would have been early signs of conflict which were 'bottled up' or ignored. When such misunderstandings are left untouched, they can escalate to formal processes and disciplinary issues. We offer independent dispute resolution services to repair and rebuild damaged working relationships.

Resolve a case

Involving one of CMP’s independent dispute resolution experts helps employees to open up and feel safe in voicing their concerns. Our approach aims to facilitate communication on a needs-based level, to restore the working relationship back to a functional level, and work towards a favourable outcome for all.

Dispute Resolution Skills Training

Develop the enhanced communicative skills needed to manage conflict and have constructive conversations to resolve disputes. We have a wide portfolio of training options from short dispute resolution workshops, to our accredited mediation training programme, and advanced dispute resolution courses.

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Resolve Disputes within a Team

Many of the most long-term and damaging disputes occur within larger teams and departments. Such situations can be complex to address. Our expertly trained practitioners are equipped to provide a range of comprehensive group dispute resolution methods, and neutral assessment procedures.

Meet our independent dispute resolution experts

We hand pick the very best practitioners to deliver our dispute resolution services. Thanks to our 30 years’ experience, we understand the essential personal qualities and experience needed to effectively resolve conflict in the workplace. Thanks to our large pool, we have experience across a variety of sectors, so can seek to provide a best match to your industry and case specifics.

Dorothy

Dorothy specialises in a range of dispute resolution services including mediation, team development and neutral assessment. Also a fellow of the CIPD, Dorothy has successfully resolved disputes across a vast portfolio of sectors.

Ian

Ian has resolved over 250 disputes on behalf of CMP since he joined us in 2004. Also a saxophonist and teacher, Ian specialises in dispute resolution through mediation, neutral assessments and team development.

Michelle

Michelle has over 25 years of experience in the dispute resolution field. Also a CEDR accredited mediator and employment lawyer, she specialises in mediation, mentoring and coaching.

Patrick

Patrick is CMP's Head of People Development and Dispute Resolution at CMP, with 25 years' experience supporting individuals and groups. He has also trained hundreds of staff members and teams to resolve disputes internally.

How do our employee dispute resolution services work?

To effectively resolve disputes in the workplace, we provide an expert practitioner to facilitate a constructive conversation. When you decide to work with CMP, we offer the fastest possible response and can have one of our dispute resolution experts on-site within 5 working days.

The dispute resolution process will commence with individual 1:1 conversations between our practitioner and your staff. This enables each party to voice their concerns, and establish a good level of trust and rapport, prior to the subsequent sessions. Each party must then give their voluntary consent to proceed with the outlined process.

Depending on the nature of the dispute and number of parties involved, joint sessions and possible group processes will then follow. These will focus on building an increased understanding between parties, using needs-based communication. Our expert dispute resolution practitioner will then guide the individuals to workable solutions as to how the relationship and behaviours can change moving forwards.

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Refer a Case

Thanks to the skills and experience held by our workplace conflict experts, we proudly achieve a 97% success rate throughout our dispute resolution services. We provide coverage across the UK and abroad, enabling for a timely response. Time is of the essence for effective early resolution, as problems which aren’t managed are more likely to escalate.

We assess our clients needs on a case-by-case basis, such that we can align the most suited response to your situation. Our dispute resolution experts are continually practising their conflict management skills, and must attend regular CPD, to ensure for continual, outstanding results.

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Dispute resolution for larger groups and teams

A typical group dispute resolution process will involve a few joint sessions between key individuals, and a subsequent full group intervention. The aim is to tackle more problematic relationship issues, prior to delivering a group facilitation where key interactive issues are identified and addressed. Our dispute resolution expert can then facilitate the development of new skills upon which a more resilient team may be built.

In situations where there are emerging issues within a team but it isn’t completely clear where such issues lie, a neutral assessment can be a useful first step. We provide staff members, amongst the organisation or team, with the opportunity to voice their concerns through a face-to-face or telephone interview. Written assessments may also be used to gain a wider perspective. Our practitioner will then evaluate and compile the evidence to produce an anonymous report with recommendations for future action.

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CMP White Papers

ESTABLISHED IN 1989, CMP HAS DECADES OF EXPERIENCE IN THE RESOLUTION AND MANAGEMENT OF WORKPLACE CONFLICT.

From mediation to investigation, neutral assessment to conflict coaching, we provide market-leading training and services to every type of workplace.