When issues or conflicts develop between staff, most organisations will take some initial actions to resolve the situation. For some, when this fails, the only option they then have is to initiate a formal procedure. This can be a costly process, involve a lot of stress, and divert a large amount of energy and resources. When complaints are not upheld, this can make the situation worse, and leave further damage to an already fractured relationship.

Alternative Dispute Resolution (ADR) can offer a more favourable option. We support your staff to have open, honest conversations at the needs-based level to help develop an increased understanding between the parties. Our practitioners aim to provide a safe environment within which the parties feel confident and trusting enough to raise their concerns.

Throughout the process, our practitioner will help guide the staff members towards workable solutions which can then be acted upon to strengthen the way they interact. Not only is this successful in addressing present issues, it often makes the parties more resilient to future pressures and strains.